ORM - Build your awesome image in market
What is online reputation?
Let us understand this in layman’s language. So reputation is your image in market whether we talk about company as brand or personal brand. In long term your reputation is one of major factor on which your business runs. On above of that it is main factor on which other factors of business depends.
Online reputation is when we talk about your image on platforms of your online presence. Now if we talk about online business then it becomes more vital. As there is no other source to trust on you and your product. Your online reputation acts as Trust Bridge for your customers.
What is online reputation management?
Online reputation management is process or strategic steps in which we control the reputation or image of brand or company.
In simple words it is known to every business that image is everything and every step taken for making positive image building is reputation management. And when we do same thing online it is called Online Reputation Management.
Steps in deciding ORM
- Decide what reputation you want: First of all you have to decide what kind of brand image you have to make.
- Assess your current reputation scenario: If you are old brand, you have to assess that what is your present reputation. Is this the same as you wished to showcase your reputation in market?
- Respond Carefully: Now your response on complaint or comments should be very careful. For ex: Some companies lose their patience and start arguing with customers.
- Encourage positive responds: Show good reviews on social media, showcase snippets while doing SEO and run ads showing positive reviews or customer interviews.
- Follow ups of promises: Only those brands live long who fulfill their promises. Wrong promises can result in increase in sales one time but let you down in long run.
- Measurements of results: Then it is very important to evaluate that whatever you are doing, Is that resulting in some positive way or not. And continuous we have to evaluate whether we are doing somewhere wrong.
How We Can Help?
Save Time & Effort With the QuadCartel
We make sure whatever your goal is, you are achieving it and at the same time, your audience is satisfied. If there are any drawbacks coming or your ad campaign is not providing you the desired results, we does a deep analysis of various factors that could be responsible behind it and relaunch it after making necessary changes which would guarantee success. Our focus is not only on some specific social media platforms, but we also try running a campaign that integrates your content strategies into every social media platform relevant to your business.
Join with us, give your campaign to us and relax, we guarantee you success and meeting the goal.
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Why should you trust us?
We have team which is doing digital marketing on average of last five years. We have helped our clients from all over world especially from USA, Australia, United Kingdom and also from India.
What are you waiting for?
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Freequently Ask Questions
ORM manager practice following steps continuously:
- Research and competition analysis
- Making strategies and goals setting
- Implementing and dividing tasks.
- Tracking results
- Improvising when find any diversion
It is very must to respond to the complaint immediately beacuse more you will make the the customer to wait more he becomes frustrated . Then apologize for the complaint and provide possible solution. And at last asking for feedback.
For positive replies promise them to continue with providing value to them. Always post positive replies on all social media platforms and webiste.
Online reputation includes maintaining defined image of brand online, addressing to complaints or enquiry, providing solutions to customer and engaging customers to bring loyalty among them.
It includes the following
- Review management
- Building online goodwill
- Representing Organization value to society
- Tackling comments on all social media platforms